Q:
Briefly describe your company's History.
A: Toward the end of the '80s, Dale Hansen, CEO of Hoss Sauce,
was known throughout the industry as the Marshal of Tan Town,"
and he was spending a great deal of time in a local gym. During
that time he was dared to tan. While he found that tanning
was a very enjoyable experience, he also discovered tanning
products left a great deal to be desired. Hansen didn't like
the sticky feeling he found with some and the watery feeling
he found with others,and the fragrance was definitely not something
he enjoyed.
So Hansen contacted a couple of his friends, both chemists,
about the idea of creating a quality line of tanning products.
And the work began.
It was in 1991 that the development stages and testing were
completed. Hansen urchased a complete manufacturing facility,
hired the personnel to staff it - including one of the two
chemists - and demanded quality control. The popularity of
Hoss Sauce started to climb. In 1992 Hoss Sauce began appearing
all over the United States. |
Q:
What do you do best to educate and support your customers?
A: We offer a Web site that contains a lot of information about
each of our products; we have telephone conferencing for training;
we offer a catalog full of product information and we provide
a
highly trained staff to answer calls, e-mails or faxes that
come to us.
Q: Suppliers usually compete on quality, service
and/or price. Describe your
business philosophy.
A: Our business philosophy is pretty basic. We believe in giving
tanners the highest quality products that exceed any and all
claims made about them. We want to deliver quality skin care
and wonderful tanning results to every tanner, whether he or
she is a first-time tanner or a seasoned veteran.
Q: Give us one example of bow you provide your
customers with exceptional
customer service.
A: we are available to answer question, seven days a week.
If a person has a question or a concern we are just a toll-free
telephone call away. |
Q:
What special purchasing ort promotional programs do
you offer salons?
A: We currently have several special programs going at this
time and plan to continue offering more. First, we offer a
co-op advertising plan that is easy to take advantage of and
each program is judged on its own merits. If a salon is having
a promotion and it wants to advertise in the paper, on the
radio or even on television, it should contact our advertising
department to discuss its needs. And we also get involved with
salons when they are having open houses, expansion promotions,
new salon openings, etc.
Q: What are your plans for the future?
A: The future of Hoss Sauce looks bright and we are working
very hard to develop relationships with distributors in many
foreign countries. Currently, we are developing new and exciting
products, which will be added to our line of quality tanning
products for the 2003 season. |
